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Policies and Others

Here are a few more things that we would like to inform you

Cancellation Policies

Full payments will be collected at the time of reservation.

For changes or cancellations made 6 weeks prior to check in, a full refund will be provided.

For changes or cancellations made 2 weeks to 6 weeks prior to check in, we will withhold 50% deposits, and the remaining 50% will be refunded.

For changes or cancellations made within 2 weeks of check in, no refund will be provided.

Check In and Check Out

Check in

Check in time is anytime after 3pm. We offer contactless check in. We will leave the cabin unlocked and put the key on the kitchen counter. 

Cabin rates may vary by the size of your group, so please indicate the number of people (including kids) in your group when making the reservation. If there are any changes to your group size, please let us know prior to check in. We cannot accommodate any group that exceeded the maximum capacity of the cabin.

The area gets very dark at night, so it's best to arrive prior to sunset. If you plan to check in late at night, please drive slowly on HWY 169, and Black Lake Cabins is located right after the Black Lake. 

 

Check out

Check out time is 11am. You can leave the key on the kitchen counter. Please ensure to clean the dishes, and throw away the garbage and recyclables prior to check out to avoid any additional cleaning charges. The garbage and recycle bins are located in front of the house, on the other side of the driveway. Please kindly rinse food containers prior to recycling.

Black Lake Cabins Policies

Quiet hours: Quiet hours are between 11pm to 7am. Please be mindful and reduce the music and radio volume at night.

Muskoka Fire rules:

  1. No day time fire allowed.

  2. You can use the fire pit after sunset (usually after 5 or 6pm).

  3. If Muskoka has a fire ban in place, then no fire is allowed at any time.

Water: The water used by the Black Lake Cabins is from the lake, UV filtered. If you don't feel comfortable drinking the tap water, you can bring large bottle water, or boil the water prior to consumption.

About your pets:

  1. We allow up to one pet (and one pet only) per cabin with a $50 cleaning fee. Please put your dog on leash in the public area for the safety of your dog and our guests. Please always pick up after your dog.

  2. Please do not allow your pet to sleep on bed.

  3. If you dog also wants to enjoy the water, please use the areas on the left side of the dock.

Children safety:

  1. We have a small playground for kids  but please stay with your children at all times for their safety.

  2. The lake and the beach area are unsupervised. Children should not swim alone without adult supervision.

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